Privacy Policy

Donkerhoek Data Website Privacy Notice

Donkerhoek Data services, including (without limitation) our website and other interactive

properties through which the services are delivered (collectively, the “Service”) are owned,

operated and distributed by Donkerhoek Data (referred to in this Privacy Notice as “Donkerhoek

Data ” or “we” and through similar words such as “us,” “our,” etc.). This Privacy Notice outlines the

personal information that Donkerhoek Data may collect, how Donkerhoek Data uses and

safeguards that information, and with whom we may share it.

 

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THIS SERVICE IS OFFERED FROM SOUTH AFRICA (“ZA”), IN PARTICULAR, IT IS NOT

INTEDED FOR USE IN THE EUROPEAN UNION (“EU”). For individuals located outside of SA,

please note that Donkerhoek Data is a SA based company. If you use the Service, all

information, including personal information, will be transferred to Donkerhoek Data in SA

and used as described in this Notice.

 

Donkerhoek Data encourages our customers, visitors, business associates, and other interested

parties to read this Privacy Notice, which applies to all users. By using our Service or submitting

personal information to Donkerhoek Data by any other means, you acknowledge that you

understand and agree to be bound by this Privacy Notice, and agree that Donkerhoek Data may

collect, process, transfer, use, and disclose your personal information as described in this Notice.

Further, by accessing any part of the Service, you are agreeing to THE TERMS AND CONDITIONS

OF OUR TERMS OF SERVICE (the “Terms of Service”).

 

IF YOU DO NOT AGREE WITH ANY PART

OF THIS PRIVACY NOTICE OR OUR TERMS OF SERVICE, PLEASE DO NOT USE ANY OF THE

SERVICES. Or click on the Following link to our online POPIA request Form here

 

What personal information do we collect about you?

Personal information (also commonly known as personally identifiable information (PII) or personal

data) is information that can be used to identify you, or any other individual to whom the information

may relate.

The personal information that we collect directly from those registering for the Service, includes the

following categories:

 

• Name and contact information (e.g. address; phone number; email, fax);

• Billing Information (e.g. credit card, bank account, billing contact information)

• Order Information (e.g. current order/purchase information, purchase history, shipping details).

• Company/employer information

• Geographic or location information

• Information contained in posts you may on the public forums and interactive features of the

  Service.

• Other information that may be exchanged in the course of engaging with the Service. You will

  be aware of any subsequently collected information because it will come directly from you.

.

Collection of User Generated Content

We may invite you to post content on the Service, including your comments and any other information that

you would like to be available on the Service, which may become public (“User Generated Content”). If you

post User Generated Content, all of the information that you post will be available to authorized personnel

of Donkerhoek Data . You expressly acknowledge and agree that we may access in real-time, record and

store archives of any User Generated Content on our servers to make use of them in connection with the

Service. If you submit a review, recommendation, endorsement, or other User Generated Content through

the Service, or through other websites including Facebook, Instagram, Google, Mailchimp, Whatsapp and other similar

channels, we may share that review, recommendation, endorsement or content publicly on the Service.

 

What are the sources of personal information collected by Donkerhoek Data ?

 

When providing personal information to Donkerhoek Data as described in this Notice, that personal

information is collected directly from you, and you will know the precise personal information being

collected by us. Donkerhoek Data does not collect personal information from any other sources, except

where it may automatically be collected as described in the section titled “Cookies, Device Data, and How it

is Used, if the information in that section is considered personal information.

 

Why does Donkerhoek Data collect your personal information?

Subject to the terms of this Privacy Notice, Donkerhoek Data uses the above described categories of

personal information in several ways. Unless otherwise stated specifically, the above information may

be used for any of the following purposes:

 

• to administer the Service to you;

• to respond to your requests;

• to distribute communications relevant to your use of the Service, such as system updates or

  information about your use of the Service;

• as may be necessary to support the operation of the Service, such as for billing, account

  maintenance, and record-keeping purposes;

• to send to you Donkerhoek Data solicitations, product announcements, and the like that we

  feel may be of interest to you. Please note that you may “opt out” of receiving these marketing

  materials.

• in other manners after subsequent notice is provided to you and/or your consent is obtained, if

  necessary.

 

Donkerhoek Data does not sell, re-sell, or distribute for re-sale your personal information.

 

How do we share your Personal Information with third parties?

If you agree to this in writing, we may provide any of the described categories of personal information

to Donkerhoek Data employees, consultants, affiliates or other businesses or persons for the purpose of

processing such information on our behalf in order to provide the Service to you. In such circumstances,

we require that these parties agree to protect the confidentiality of such information consistent with

the terms of this Privacy Notice.

 

We will not share your personal information with other, third-party companies for their commercial or

marketing use without your consent or except as part of a specific program or feature which you will

specifically be able to opt-out of.

In addition, we may release personal information: (i) to the extent we have a good-faith belief that such

action is necessary to comply with any applicable law; (ii) to enforce any provision of the Terms of

Service , protect ourselves against any liability, defend ourselves against any claims, protect the rights,

property and personal safety of any user, or protect the public welfare; (iii) when disclosure is required

to maintain the security and integrity of the Service, or to protect any user’s security or the security of

other persons, consistent with applicable laws (iv) to respond to a court order, subpoena, search

warrant, or other legal process, to the extent permitted and as restricted by law; or (v) in the event that

we go through a business transition, such as a merger, divestiture, acquisition, liquidation or sale of all

or a portion of our assets.

Direct Marketing Communications

We may communicate with you using email, SMS, and other channels (sometimes through automated

means) part of our effort to market our products or services, administer or improve our products or

services, or for other reasons stated in this Privacy Notice. You have an opportunity to withdraw

consent to receive such direct marketing communications, as permitted by law.

 

If you no longer wish to receive correspondence, emails, or other communications from us, you may

opt-out by submitting a request through the following form here, or by using the

UNSUBSCRIBE link in any email communication you may have received. Further, you may express you

communication preferences by:

• Noting your preferences at the time you register your account with the Site or our

  application.

• Contacting us using the contact information provided below:

  Email: IO@donkerhoekdata.co.za

  Phone:021 8741047

Please note that you may continue to receive non-marketing communications as may be required to

maintain your relationship with Donkerhoek Data .

In addition to the communication described here, you may receive third-party marketing

communications from providers we have engaged to market or promote our products and services.

These third-party providers may be using communications lists they have acquired on their own, and

you may have opted-in to those lists through other channels. If you no longer wish to receive emails,

SMSs, or other communications from such third parties, you may need to contact that third party

directly.

 

Retention of Data

 

Donkerhoek Data will retain your personal information only for as long as is necessary for the purposes

set out in this Notice. We will retain and use personal information to the extent necessary to comply

with our legal obligations (for example, if we are required to retain your data to comply with applicable

laws), resolve disputes and enforce our legal agreements and policies.

Donkerhoek Data will also retain usage data for internal analysis purposes. Usage data is generally

retained for a shorter period of time, except when this data is used to strengthen the security or to

improve the functionality of our Sites and/or Portals, or we are legally obligated to retain this data for

longer periods.

 

Cookies, Device Data, and How it is Used

 

When you use our Service, we may record unique identifiers associated with your device (such as the

device ID and IP address), your activity within the Service, and your network location. Donkerhoek Data

uses aggregated information (such as anonymous user usage information, cookies, IP addresses,

browser type, clickstream information, etc.) to improve the quality and design of the Service and to

create new features, promotions, functionality, and services by storing, tracking, and analyzing user

preferences and trends. Specifically, we may automatically collect the following information about your

use of Service through cookies, web beacons, and other technologies:

• domain name

• browser type and operating system

• web pages you view

• links you click

• IP address

• the length of time you visit the Sites, Portals, and/or Services

• the referring URL or the webpage that led you to the Sites

We may also collect information regarding application-level events, such as crashes, and associate that

temporarily with your account to provide customer service. In some circumstances, we may combine this

information with personal information collected from you (and third-party service providers may do so on

behalf of us).

In addition, we may use “cookies,” clear gifs, and log file information that help us determine the type of

content and pages to which you link, the length of time you spend at any particular area of the Service,

and the portion of the Service you choose to use. A cookie is a small text file that is sent by a website to

your computer or mobile device where it is stored by your web browser. A cookie contains limited

information, usually a unique identifier and the name of the site. Your browser has options to accept,

reject or provide you with notice when a cookie is sent. Our cookies can only be read by Donkerhoek

Data ; they do not execute any code or virus; and they do not contain any personal information.

Cookies allow Donkerhoek Data to serve you better and more efficiently, and to personalize your

experience with the Service. We may use cookies for many purposes, including (without limitation) to

save your password so you don’t have to re-enter it each time you visit the Service, and to deliver

content (which may include third party advertisements) specific to your interests.

We may use third party service providers to help us analyze certain online activities. For example, these

service providers may help us measure the performance of our online campaigns or analyze visitor

activity on the Service. We may permit these service providers to use cookies and other technologies to

perform these services for Donkerhoek Data . We do not share any personal information about our

customers with these third-party service providers, and these service providers do not collect such

personal information on our behalf. Our third-party service providers are required to comply fully with

this Privacy Notice.

 

International Data Transfer

If you are located outside South Africa, please

note that we and our servers are located in South Africa. Any

information that you provide to us may be

transferred to and processed in South Africa or other countries

around the world where we do business.

Although this may include recipients of

information located in countries where there

may be a lower level of legal protection for your

personal information than in your country, we

will protect your information in accordance with

requirements applicable to the law in your

particular jurisdiction and take steps to only

share with third parties that offer similar

protection. By using our Service, you

unambiguously consent to your information

being collected, processed, used, and transferred

as disclosed herein.

 

 

We may use third party service providers to help us deliver certain services, and it may result in the

processing of personal information in data centers and locations outside of the [Country of company

headquarters]. For example, these service providers may provide us with essential information

technology or tools we use to run our business. We may permit these service providers to process our

business information and/or your personal information. We do not permit these service providers to

process any personal information outside of a contract, and these service providers may collect

personal information on our behalf. Our third-party service providers are required to comply fully with

this Privacy Notice.

 

European Union Data Privacy Rights

If you are located in the EEA, the General Data Protection Regulation (“GDPR”) grants you certain

rights under the law. In particular, the right to access, correct, and delete the personal information we

hold about you. Donkerhoek Data will retain your personal information for the length of time you

engage with our services as described in the retention section of this Notice, until you request deletion

of such personal information.

In certain circumstances, you have the following data protection rights:

• The right to access, update, or delete the personal information we have on you.

• The right of rectification. You have the right to have your personal information rectified if that

  information is inaccurate or incomplete.

• The right to object. You have the right to object to our processing of your personal information.

• The right of restriction. You have the right to request that we restrict the processing of your

  personal information.

• The right to data portability. You have the right to be provided with a copy of the personal

  information we have on you in a structured, machine-readable and commonly used format.

• The right to withdraw consent. You also have the right to withdraw your consent at any time

  where we relied on your consent to process your personal information.

In order make a request regarding your personal information, please contact Donkerhoek Data by email at

IO@donkerhoekdata.co.za.

 

If you have a comment, question, or complaint about how we are handling your personal information,

you can contact us at IO@donkerhoekdata.co.za

In addition, if you are located in the EEA, you may submit a complaint regarding the processing

of your personal information to the EU data protection authorities (each a “DPA”). The following link

may assist you in finding the appropriate DPA: https://ec.europa.eu/justice/dataprotection/

bodies/authorities/index_en.htm.

 

 

Legal Basis for Processing under GDPR

 

If you are located in the EEA, our legal basis for collecting and using the personal information described

in this Notice depends on the personal information we collect and the specific context in which we

collect it.

 

We may process personal information because:

• We need to perform a contract with you;

• You have given us consent to do so;

• The processing is in our legitimate interest to offer the Service, when that legitimate interest is

  not overridden by your rights;

• To comply with the law.

   

Where personal information is processed based on consent, EU residents have the right to withdraw

such consent at any time. To do so, please contact us as described in this Notice. If there is a different

legal basis that would permit us to continue processing your personal information after withdrawing

consent, we will notify you of that legal basis at the time of your request.

 

South African Privacy Rights

If you are a South African resident, South Africa law may provide you with certain rights with regard to

your personal information under the Protection of Personal Information Act (“POPIA”) and Promotion

of Access to Information Act (“PAIA”).as well the Consumer Protection Act Throughout this Privacy

Notice you will find information required by POPIA regarding the categories of personal information

collected from you; the purposes for which we use personal information, and the categories of third

parties your data may be shared with. This information is current as of the date of the Notice and is

applicable in the 12 months preceding the effective date of the Notice.

 

As a South African resident, the POPIA and PAIA provide you the ability to make inquiries regarding to

your personal information. Specifically, the degree to which the information is not already provided in

this Privacy Notice, you have the right to request disclosure or action your personal information,

including:

• If your personal information is collected by us.

• The specific pieces of personal information collected about you.

• The ability to correct or delete certain personal information collected about you.

• The ability to delete all the personal information collected about you, subject to certain

  exceptions.

• To opt-in or opt-out of direct marketing to you.

• To object to processing of your personal information, or

• Appeal any rejection of access to your personal information

   

 

to your service or website.

You may submit a request regarding your rights under POPIA or PAIA by submitting a request through

the following form here or by contacting us at one of the following:

Email IO@donkerhoekdata.co.za

Phone: 0218741047.

 

If we receive a POPIA request from you, we will first make a determination regarding the applicability of

the law, and we will then take steps to verify your identity prior to responding. The steps to verify your

identity may vary based on our relationship with you, but, at a minimum, it will take the form of

confirming and matching the information submitted in the request with information already held by

Donkerhoek Data and/or contacting you through previously used channels to confirm that you

submitted the request (i.e. confirming identity through contact information that we have on file, and/or

the contact information submitted to make the request).

 

 

Donkerhoek Data does not knowingly collect or process the special personal information such as

your religious or philosophical beliefs, race or ethnic origins, trade union memberships, political

persuasion, health or sex life, or your criminal behaviour or biometric information.

If you have a comment, question, or complaint about how we are processing your personal information,

you can contact us here in order to allow us to resolve the matter. In addition, if

you are located in the Republic of South Africa, you may submit a complaint regarding the processing

of your personal information to the Information Regulator at the following link:

https://www.justice.gov.za/inforeg/contact.html.

 

Third Party Advertisers

We may allow other companies, called third-party ad servers or ad networks, to serve advertisements

within the Service. These third-party ad servers or ad networks use technology to send, directly to your

device, the advertisements and links that appear on the Service. They automatically receive your device

ID and IP address when this happens. They may also use other technologies (such as cookies,

JavaScript, or Web Beacons) to measure the effectiveness of their advertisements and to personalize

the advertising content you see. You should consult the respective privacy policies of these third-party

ad servers or ad networks for more information on their practices and for instructions on how to optout

of certain practices. This Privacy Notice does not apply to them, and we cannot control their

activities.

 

Information Storage and Security

 

We employ industry-standard and/or generally accepted security measures designed to secure the

integrity and confidentiality of all information submitted through the Service. However, the security of

information transmitted through the internet or via a mobile device can never be guaranteed. We are

not responsible for any interception or interruption of any communications through the internet or for

changes to or losses of data.

Users of the Service are responsible for maintaining the security of any password, user ID or other form

of authentication involved in obtaining access to password protected or secure areas of the Service. In

order to protect you and your information, we may suspend your use of any of the Service, without

notice, pending an investigation, if any breach of security is suspected.

 

External Links

The Service may contain links to other websites maintained by third parties. Please be aware that we

exercise no control over linked sites and Donkerhoek Data is not responsible for the privacy practices or the

content of such sites. Each linked site maintains its own independent privacy and data collection policies and

procedures, and you are encouraged to view the privacy policies of these other sites before providing any

personal information.

You hereby acknowledge and agree that Donkerhoek Data is not responsible for the privacy practices, data

collection policies and procedures, or the content of such third-party sites, and you hereby release

Donkerhoek Data from any and all claims arising out of or related to the privacy practices, data collection

policies and procedures, and/or the content of such third-party sites.

 

Children’s Privacy

 

The Service is not intended for children under the age of 18, and Donkerhoek Data does not knowingly

collect the personal information of children under the age of 18.

 

Changes to this Privacy Notice

Donkerhoek Data reserves the right to modify this Privacy Notice from time to time in order that it

accurately reflects the regulatory environment and our data collection principles. When material

changes are made to this Privacy Notice, Donkerhoek Data will post the revised Notice on our website.

This Privacy Notice was last modified as of June 2021.

 

Contact Us

If you have any questions or comments about this Privacy Notice or the Service provided by

Donkerhoek Data , please contact us at: Donkerhoek Data, R45 , The simondium Guild, Simondium,

Phone:0218741047.

Email: IO@donkerhoekdata.co.za