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Hardware Repairs Request Form

This is not a request for Support on your hardware device, but to log a return of your hardware device for a repair or service.

Company Name

Name and Surname

Device Type

Device Serial Numbers

Fault / Query Description

Cancellation Request Form

In order to cancel your Software License Agreement, please complete the below form and be sure to read the information on the document that will be displayed after the form is submitted.

Company Name

Name and Surname

Contact No

DD Account Number

Software to cancel

Reason for Cancellation

Cancellation Comments

Once you have completed the form and submitted your request, your software cancellation confirmation letter will be downloaded automatically. Please make sure to read over the document.

By submitting this form, you agree to the Cancellation Terms, as set out in the document below.View Terms

Please specify the current pay period end date

Which Country/Province are you located?

Request Type

System Setup Changes Custom Reporting Changes IRP5-related Assistance

Quotation Needed

Yes, I would like a Quotation. (Please note changes to your Payroll system may incur charges at our current labour charges rate. )

Terms & Conditions

I have read and understand the terms and conditions: If you are submitting a request for system setup changes, please note that once we have started making the requested changes, you are not allowed to use the system until we have completed the changes. Continued usage of your system while we are busy with your data will invalidate any changes we've made, and result in additional labour being invoiced for the time it takes to redo the changes. Once we've completed the changes and applied them to your live system, you have four days to test them and request any corrections or alterations, free of charge. After four days, any additional changes will be invoiced separately. If we receive no feedback after the initial four-day period, we will assume you are satisfied with the changes. By accepting this agreement, you confirm that you are authorised to request these changes, and that the information you have provided is correct. You also acknowledge that Donkerhoek Data cannot be held liable for any damages, fines or other statutory issues arising from incorrect changes.

Online Backup Registration

Company Name

Account Code

VAT Registration No

Company Registration No

Contact Person

ID Number

Contact Person Position

Contact Number

Online Backup Option

Once Off Registration & Setup @ R595.00 (excl. VAT) 1 GIG @ R110.00 (excl. VAT) per Month 2 GIG @ R185.00 (excl. VAT) per Month 3 GIG @ R230.00 (excl. VAT) per Month 4 GIG @ R270.00 (excl. VAT) per Month

Confirmation

I agree to the Terms & Conditions of using this service

You can read the Terms & Conditions of using this service by following this link. By submitting your registration, you accept these Terms & Conditions.

Hardware Site-Visit Request Form

Please use the form below to submit a request for a Hardware site-visit for troubleshooting, assistance or training.

Want us to tell you more?

Please fill out the form below, tell us which products you are interested in and we will make sure the closest Donkerhoek Data agent in your area gets in contact with you.

If you are unable to login to the Remote Clocking service, and urgently need to download you clocking data, you will need to export the records manually. Please feel free to contact our Support Department, should you need any assistance.
support@donkerhoekdata.co.za – 021 874 1047

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We Transfer Home Page

Hardware Repairs

Software Cancellations

Change Request Form - Payroll

Online Backup Registration

Hardware Site Visit Request Form

Remote Clocking Desktop Client Update

Speedtest

Hardware Repairs Request Form

Cancellation Request Form

Change Request Form

Online Backup Registration

Hardware Site-Visit Request Form

Want us to tell you more?